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*Update : After posting this public review, Paychex has reached out and we have found common ground. We are moving our business elsewhere, and I hope this review will save other businesses from the frustrating experience that I had. This department is an absolute waste of time. I've since followed up several times via email and phone with no response whatsoever to provide an update.ĭo yourself a favor and don't rely on a payroll company for health insurance benefits. It's now been almost three weeks with zero response from him. I forwarded him all email correspondence to justify that I had requested these changes in early December, again well before our renewal date. When I finally reached the manager Sean, he was helpful in the sense that he wanted to understand what was going on. When I've called the general Paychex health insurance phone line, I'm met with more people who are clearly miserable in their jobs. However, the broker completely dropped the ball. We asked Paychex with PLENTY of time in early December to make these changes before the Jan 1st deadline. Long story short, when she finally moved forward with our insurance carrier to add the new plan, the carrier said it was too late as this took place after our renewal date.
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I either got no response or if I did get a response days/weeks after reaching out repeatedly, it was as though she didn't fully understand how to help us. I asked what the steps are to renew health benefits for our existing employees and how we can add this additional plan for our new employee.
I contacted our broker Montoya, who I'm convinced has absolutely no idea how to do her job. She asked for a health plan our company did not offer, but we could easily add this plan before our renewal date on Jan 1st. We had a new employee join our company in December. This review is specifically for their health insurance department, which is entirely unprofessional, unresponsive, and overall a complete and utter waste of time. We currently use Paychex for our small business, including payroll, retirement services, and health insurance.
Review collected by and hosted on G2.com. For example, workers in countries where PayPal or other digital payment methods are widely used may find it inconvenient to receive payments through direct deposit or wire transfer. Limited Payment Options: currently only supports payments through direct deposit and wire transfer, which may not be convenient for all workers. The company charges a percentage of the worker's salary as a fee, which may be higher than other payroll service providers' flat fees, particularly for higher-paid workers. Pricing Structure: 's pricing structure may not be suitable for all types of global workers. The platform may require a bit of a learning curve to navigate effectively. Platform Complexity: Some users may find 's platform a bit complex to use, particularly when it comes to managing taxes and compliance requirements. This means that you'll have to find your own job as a remote worker and then use 's services to handle your payroll. Limited Job Opportunities: is primarily a payroll service provider and does not offer job listings or employment opportunities.
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